Troubleshoot sound or video issues with uploads on YouTube

If you're having problems with the audio or video of your upload, try these troubleshooting steps to solve the consequence.

Audio issues

Audio and video are out of sync

Make sure the durations of your audio and video tracks are the same. If your audio track is shorter or longer than your video, your audio and video may not sync correctly.

To edit your sound and video tracks, use a video editing software before uploading your content to YouTube.

Audio plays on a computerbut not on a mobile device

If your video'southward sound is playing correctly on a computer but not on a mobile device, your audio may accept poor mono compatibility.

Videos ofttimes have stereo audio, which contains audio for left and correct speakers (like headphones). Most mobile devices simply take one speaker. When your mobile device plays stereo audio, information technology has to convert it to mono (unmarried speaker) audio before your video plays.

If the audio in your video has poor "mono compatibility", the mono conversion procedure tin can reduce the audio quality or mute the audio. This problem often happens when several sound recordings are used into ane video.

Make sure your sound is "in stage."

Other audio or video issues

Editing your video's settings can solve mutual audio and video issues. To review and change your video'southward settings:

Open up the video in a video editing plan

To open your raw video, apply a video editing program on a calculator. If you recorded your video on a mobile device, you tin open the video using a mobile editing app.

Verify video settings

In your video editor, double check that your video settings match our recommended upload settings.

Video settings:

  • Pinch Type: H.264
  • Frame Rate: 24, 25, 30, 48, l, lx FPS rates are preferred. Other less-common frame rates like 23.98, 29.97, and 59.94 are likewise acceptable.
  • Data Rate: Automatic
  • Key Frames: Automatic
  • Frame Reordering: Unchecked

Audio/Sound settings:

  • Format: AAC-LC
  • Bitrate: 128 kbps - 256 kbps
  • Sample charge per unit: 44100 or 48000

Other settings:

  • Size: Choose the original size of the video

Save and export

One time the video has the recommended settings, re-upload the video on YouTube.

Video problems

New video tin can't exist played in higher qualities (4K, 1080p)

When you lot upload a video, it volition initially exist processed in a depression quality. This process helps you lot consummate the upload catamenia faster. Higher qualities, such as 4K or 1080p, can take more time to process. While this processing happens, your video may seem to exist missing higher qualities for several hours.

If you'd like new uploads to be bachelor in all qualities, try uploading your video equally unlisted showtime. You can later make your video public once all qualities are available. Acquire more than about video quality for new uploads.

Note:Higher qualities similar 4K may not be available on specific devices or browsers considering of platform limitations.

Colors aren't displaying correctly

If colors aren't showing correctly, make certain your video'due south transfer characteristics, color primaries, and color matrix coefficient metadata match how the video was mastered.

  • Non-HDR videos: Use BT.709
  • HDR videos: Acquire more

If colors still aren't rendering correctly, information technology may be due to your browser or device. To isolate the problem, exam your original video andyour YouTube upload on other browsers.

Other audio or video issues

Editing your video's settings tin can solve common audio and video issues. To review and change your video'southward settings:

Open the video in a video editing program

To open your raw video, use a video editing programme on a computer. If you recorded your video on a mobile device, you can open the video using a mobile editing app.

Verify video settings

In your video editor, double check that your video settings friction match our recommended upload settings.

Video settings:

  • Compression Type: H.264
  • Frame Rate: 24, 25, thirty, 48, l, threescore FPS rates are preferred. Other less-common frame rates similar 23.98, 29.97, and 59.94 are also acceptable.
  • Data Rate: Automatic
  • Primal Frames: Automatic
  • Frame Reordering: Unchecked

Audio/Sound settings:

  • Format: AAC-LC
  • Bitrate: 128 kbps - 256 kbps
  • Sample charge per unit: 44100 or 48000

Other settings:

  • Size: Choose the original size of the video

Save and consign

Once the video has the recommended settings, re-upload the video on YouTube.

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